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Frequently Asked Questions

General FAQ

  • What is Beautycon Media?
  • If I have a brand inquiry who should I contact?

Beautycon Marketplace FAQ

Order Status

  • Why are there items missing from my order?
  • Where can I track my package?
  • My package is being returned to sender...what happened?
  • What does the status on my tracking mean?
  • My order says delivered, but I haven’t received it...
  • Has my order shipped?

Shipping

  • Where does Beautycon ship to?
  • How long will it take for my order to arrive?
  • What are my shipping options?
  • How much is shipping?

Returns & Exchanges

  • How long does it take to return an item for a refund?
  • What is the return & exchange policy?

Beautycon Festivals FAQ

Festival Information

  • Festival FAQ