Frequently Asked Questions

General FAQ

• What is Beautycon Media?
• If I have a brand inquiry who should I contact?

Beautycon Marketplace FAQ

Order Status

• Why are there items missing from my order?
• Where can I track my package?
• My package is being returned to sender...what happened?
• What does the status on my tracking mean?
• My order says delivered, but I haven’t received it...
• Has my order shipped?

Shipping

• Where does Beautycon ship to?
• How long will it take for my order to arrive?
• What are my shipping options?
• How much is shipping?

Returns & Exchanges

• How long does it take to return an item for a refund?
• What is the return & exchange policy?

Beautycon Festivals FAQ

Festival Information

• Festival FAQ