Sometimes, shipping carrier updates their delivery status before the package is actually delivered. We generally recommend waiting 24 hours after delivery for the package to arrive before reaching out.
We recommend doing the following within 36 hours of expected delivery:
- Confirm if there is a notice of attempted delivery
- Search for your package within a wider rage of the exact delivery location
- Check if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
If you have not received any notice or your package within 36 hours please contact our support team.